SDS Shared Service
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Activity overview
Latest activity by SDS Shared Service-
SDS Shared Service created an article,
Where can I see the service area and timings in the app?
This information can be found at the bottom of the booking screen.
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SDS Shared Service created an article,
Can I use the app even though my Location Services is switched off?
You would still be able to use the app. However, it is highly recommended that you keep your location services switched on for us to provide you ride updates and serve you more effectively.
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SDS Shared Service created an article,
Where can I find my ride details?
Click on the "Manage rides" tab in the side menu bar to access all your ride details.Click on the upcoming ride details to access your boarding pass.
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SDS Shared Service created an article,
When will I receive notifications/updates on the day of my ride?
On ride day, you’ll receive notifications when your vehicle is 10, 5 and 2 minutes away, and a final one when your vehicle arrives.In the case where the driver does not use the system or does not g...
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SDS Shared Service created an article,
Will the driver wait for me if I'm late?
EB drivers will wait for up to one minute at the pick-up point for the Home-to-Work service and will leave on time for Work-to-Home service.You are advised to be at the pickup point 5 to 10 minutes...
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SDS Shared Service created an article,
What should I do if I am going to be late?
EB drivers will wait for up to one minute at the pick-up point for the Home-to-Work service. If you anticipate being late, please make your way to the pick-up location as quickly as possible to avo...
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SDS Shared Service created an article,
I was tagged as "no show". What does that mean?
It means that you have missed your bus.Please find an alternative transport.
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SDS Shared Service created an article,
I am unable to swipe my boarding code.
Please show the driver your ride confirmation ticket and inform him of your name and last 4 digits of your handphone number.He will manually board you via the Driver app.Have more questions? Submi...