SWAT

  • Total activity 44
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 2

Articles

Recent activity by SWAT Recent activity Votes
  • OD61 Route Information

    To view OD61 route information, click here:Link

  • How does SWAT work?

    SWAT's AI-driven technology powers the optimised movement of cities - creating greener, happier, and more affordable journeys for all.Our dynamic routing algorithm calculates the most efficient rou...

  • How do I register for the app?

    1. Log in with your unique employee identifier (eg: employee ID). Then click 'Next'.2. Set your Password.3. Enter a valid mobile number to receive an OTP to validate your account. If you did not re...

  • What do I do if I missed my bus?

     You will be tagged as a no-show, click here for more information.Please book a ride for the next available time. 

  • Why is my pick-up/drop-off point so far from the address I picked?

    There are 2 scenarios to this case:1. You are booking onto a address that is either not your saved or default address2. The pinned location you saved is incorrectDouble check these 2 points and rec...

  • What if I did not manage to get a ride? What should I do?

    There are 3 possible scenarios to this case:1. Our system adheres to strict maximum journey time to ensure all passengers get home fast. Thus we may have calculated that your journey would take too...

  • Can I cancel my ride?

    Please cancel your ride as soon as you know that you do not require the service so that the slots can be opened up to other passengers that require the service.If you have really last minute change...

  • When would I get details of my ride?

    Click on the "Manage rides" tab in the side menu bar to access all your ride details, such as existing and past bookings.Under 'Upcoming' tab, you can access your ride details and your boarding pas...

  • How early can I make my booking?

    You will be able to book 8 days in advance and will have up to the cut-off time to book onto the service.Cut-off timings can be found here.

  • What is the cut-off time to make a booking?

    The cut off time for each service timings are:Home to Work Services: Book by 6pm of the previous dayWork to Home Services: Book by 9pm of the previous dayPlease make a booking as soon as you are aw...